We gave up on Sainsbury’s even though we’ve been customers since the late 1970s. The phone lines were always engaged and on the rare occasion I got through there was a recorded set of platitudes advising me to use the web before then cutting me off. The delivery or click collect app wouldn’t recognise me as 70+ nor would my normal on line log in either. About two days ago the grocerob app was updated and gave details of a new phone number for the 70+ which connected me to an automated system that took some details. It told me I should hear back by SMS or something. In the meantime we’ve never eaten so well with deliveries from local vegetable fruit and meat suppliers, plus two deliveries from the local church ........all M&S goodies.