Hope lots of you are intrigued to read this. We were very naive and brand new to caravanning when we ordered our Avondale Arrow 556 in September. Collected it on 30th October. Later that day my husband checked online on a towing site and found that our car is not heavy enough to pull the van. After a sleepless night we phoned the dealers who said we could take it back and we asked them to order the new Arrow 475 (new model) - as the Arrow 556 it had not been registered it would not be considered part exchange and we were told we would get the price difference back. Price difference is £495. However had to phone the dealers today as still no repayment and was told they had deciede to be generous and give us half of that back £250 as they would take the rest as they would have to service etc and get the new van, being delivered in March - ready for us. I was a bit miffed to say the least. Firstly they had nearly £1000 from us for extra essentials, including a spare wheel and carrier, ALKo and upgrades on their 'free' items (step, mains lead, battery etc) Also we paid cash for the van on the day we collected. We also realised today for the first time that the Arrow is a dealer special and some of the things we thought were part of the deal - like 8 year warrnty, aerial,their choice of upholstery, gas bbq point and awning heater vent cost us £400 ontop of the usual Dart price. The dealer we paid the deposit to in September did not make it known then that we could buy a basic Dart without those things. Sorry this a bit long winded- but do you think we should hold out for the full £495 - after all I am certain they will charge the person who buys our returned caravan for full seriving and delivery. I accept that there will be some servicing to do on it if it is left standing. The other thing is the after sales manager i spoke to today said that THEY had spent their time fitting OUR aLKO, spare wheel, fire extinguisher!!! Surely the amount of mark up they get on selling those items would more than cover the labour!!!! Anyone out there like to make any comments?