Our vehicle was in for repair at dealer due to Engine Management Light coming on. Although the diagnosis was scheduled for the morning of 16th June, we dropped off the vehicle on the 15th at about 11.45am. Within less than an hour of dropping off the vehicle, the dealer did the diagnosis and contacted me the same afternoon and advising me that there was a faulty glow plug number 5, It was suggested that all 6 should be changed. They also advised that they could not do the repair until Tuesday 21st so I agreed to leave the vehicle with them otherwise it would have been 2 round trips of 60 miles each time. The repair was for all six of the glowplugs to changed at a cost of over £300!
In the vehicle there is a Nextbase 312 dashcam in the vehicle which switches on immediately when the vehicle is started. the dashcam was on the whole time while the vehicle was in the workshop. The dashcam continues to run for a few minutes after the vehicle has been switched off.
Today I collected the vehicle and the first thing I notice that the air in the vehicle had been changed from Climate Control to Air con and was set on the lowest setting. Annoying as wondering why they would need the air con running while the vehicle is in the workshop having glow plugs exchanged? Anyway switched to climate control. The radio was switched off and when I switched it on, it was set to the HDD and not BBC2 as per normal. Also the sound was set a lot higher than I would normally set it. Again no big deal and wondering why they needed the radio playing when they are working on the engine changing the glow plugs.
Driving home with my wife following me in her car, she noticed that my rear foglights were flashing on and on and going from one side to the other side. I certainly did not have this problem previously. The foglights were not even switched on! The other thing i noticed is that the car had a flat spot when going up a slight incline and seemed to hesistate before changing down to the correct gear. The glow plug change was supposed to resolve this issue.
On arrival at home I accessed my dashcam to view the footage. There is no footage for the 16 & 17th June however there was footage for early morning 7.30am on Saturday the 18th. The workshop and reception do not open until 8am. It is showing the car reversing into a parking space on their forecourt. I am now wondering why it is showing the car reversing into the bay as surely there should have been footage showing the car leaving a parking bay if they were just moving it?
On looking viewing the clip more closely I can hear someone acknowledging one of the two people in the vehicle. Unfortunately I cannot make out what they are saying at this stage. The engine switches off and I can hear a door bang and I can see someone walking from the right hand side of the vehicle across the front of the vehicle and at the same time the other door bangs. The person walking in front of the vehicle is looking towards the nearside of the vehicle as if they are looking or talking to someone. The person who possibly exited the vehicle seems to be a salesperson or a manager as not dressed in the attire a technician would be wearing.
My take is that someone may have used the vehicle and switched off the dashcam to avoid detection. I am not sure why the dashcam would have activated while they were reversing into a parking bay. Although the car has a built in SatNav I have no idea how to access the data to check on any trips that were not inputted.
I need to be careful making any accusations as this could have serious implications as I am not sure whether I have positive proof. If I phone the dealer and ask to speak to someone i.e. service manager for all I know they could have been the one using the vehicle. I am a bit unsure how to proceed as I now have the issue of the flashing rear foglights and also a flat spot where the vehicle is not changing down at the correct time.
In the vehicle there is a Nextbase 312 dashcam in the vehicle which switches on immediately when the vehicle is started. the dashcam was on the whole time while the vehicle was in the workshop. The dashcam continues to run for a few minutes after the vehicle has been switched off.
Today I collected the vehicle and the first thing I notice that the air in the vehicle had been changed from Climate Control to Air con and was set on the lowest setting. Annoying as wondering why they would need the air con running while the vehicle is in the workshop having glow plugs exchanged? Anyway switched to climate control. The radio was switched off and when I switched it on, it was set to the HDD and not BBC2 as per normal. Also the sound was set a lot higher than I would normally set it. Again no big deal and wondering why they needed the radio playing when they are working on the engine changing the glow plugs.
Driving home with my wife following me in her car, she noticed that my rear foglights were flashing on and on and going from one side to the other side. I certainly did not have this problem previously. The foglights were not even switched on! The other thing i noticed is that the car had a flat spot when going up a slight incline and seemed to hesistate before changing down to the correct gear. The glow plug change was supposed to resolve this issue.
On arrival at home I accessed my dashcam to view the footage. There is no footage for the 16 & 17th June however there was footage for early morning 7.30am on Saturday the 18th. The workshop and reception do not open until 8am. It is showing the car reversing into a parking space on their forecourt. I am now wondering why it is showing the car reversing into the bay as surely there should have been footage showing the car leaving a parking bay if they were just moving it?
On looking viewing the clip more closely I can hear someone acknowledging one of the two people in the vehicle. Unfortunately I cannot make out what they are saying at this stage. The engine switches off and I can hear a door bang and I can see someone walking from the right hand side of the vehicle across the front of the vehicle and at the same time the other door bangs. The person walking in front of the vehicle is looking towards the nearside of the vehicle as if they are looking or talking to someone. The person who possibly exited the vehicle seems to be a salesperson or a manager as not dressed in the attire a technician would be wearing.
My take is that someone may have used the vehicle and switched off the dashcam to avoid detection. I am not sure why the dashcam would have activated while they were reversing into a parking bay. Although the car has a built in SatNav I have no idea how to access the data to check on any trips that were not inputted.
I need to be careful making any accusations as this could have serious implications as I am not sure whether I have positive proof. If I phone the dealer and ask to speak to someone i.e. service manager for all I know they could have been the one using the vehicle. I am a bit unsure how to proceed as I now have the issue of the flashing rear foglights and also a flat spot where the vehicle is not changing down at the correct time.