For many of us a caravan is a large purchase. Next to home and car it is probably the most expensive item many people buy.
I've had a post removed as it seems I have challenged a caravan manufacturer who posts here.
Manufacturers post on forums to gain advertising, market awareness, share and profit. To believe anything else is being rather naive.
Our Moderator has posted "Users of the forum were advised right at the start of manufacturers postings that personal likes and dislikes will NOT be aired on the forum" This I was not aware of, and I can't understand the reasoning behind that.
Why do manufacturers get to sing their own praises, market their customer support and open days that will obviously be overly geared to showing care and dedication put in to their product build.
The manufacturer can do that, but as the paying customer we are not allowed to say that the products are and have not always been up to the standard they would like us to have and that customer support from the factory and dealers is or has been far from helpful or perfect.
Manufacturers if they are allowed to post should just post a contact number for their customer support and then treat all customers be they internet users or just dealer clients desperate for help in the same caring way.
I cannot understand how a caravan magazine forum can deny forum users the right to express comment on the products they have paid for if they have failed to deliver. Yet manufacturers are left to blatantly promote their wares and customer services that I and no doubt many others have had good reason to question and often on numerous occasions.
When there are no more questions posted on forums about caravan reliability, build quality or lack of customer service the manufacturers will at last be doing the good job we expected when we handed over the cash.
May be Editor Nigel could explain rather than leave the Mods to it.
It is a further kick in the teeth for forum members and caravan buyers who have had to fight to get reliable product and customers service support but then allow manufacturers to promote themselves without any questions or challenges.
After turning a profit where does Practical Caravan's support lie? Is it with the caravanner's who buy the magazines and products and services within the magazine and those advertised on this web site or is PC just in league with the caravan trade at the expense of the consumer who one wpoulf assume they support and respect?
I've had a post removed as it seems I have challenged a caravan manufacturer who posts here.
Manufacturers post on forums to gain advertising, market awareness, share and profit. To believe anything else is being rather naive.
Our Moderator has posted "Users of the forum were advised right at the start of manufacturers postings that personal likes and dislikes will NOT be aired on the forum" This I was not aware of, and I can't understand the reasoning behind that.
Why do manufacturers get to sing their own praises, market their customer support and open days that will obviously be overly geared to showing care and dedication put in to their product build.
The manufacturer can do that, but as the paying customer we are not allowed to say that the products are and have not always been up to the standard they would like us to have and that customer support from the factory and dealers is or has been far from helpful or perfect.
Manufacturers if they are allowed to post should just post a contact number for their customer support and then treat all customers be they internet users or just dealer clients desperate for help in the same caring way.
I cannot understand how a caravan magazine forum can deny forum users the right to express comment on the products they have paid for if they have failed to deliver. Yet manufacturers are left to blatantly promote their wares and customer services that I and no doubt many others have had good reason to question and often on numerous occasions.
When there are no more questions posted on forums about caravan reliability, build quality or lack of customer service the manufacturers will at last be doing the good job we expected when we handed over the cash.
May be Editor Nigel could explain rather than leave the Mods to it.
It is a further kick in the teeth for forum members and caravan buyers who have had to fight to get reliable product and customers service support but then allow manufacturers to promote themselves without any questions or challenges.
After turning a profit where does Practical Caravan's support lie? Is it with the caravanner's who buy the magazines and products and services within the magazine and those advertised on this web site or is PC just in league with the caravan trade at the expense of the consumer who one wpoulf assume they support and respect?