Caravan service costs

[Chadders]

Hi being new to caravan ownership. What would be the average price or a good price for the annual service single axle? Thanks

 

[birdman101]

Depends on Dealer or Mobile service engineer. If it is a brand new caravan I would advise to use the supplying dealer whilst it is still under warranty. Probably Dealer about £75 dearer than a Mobile engineer. but worth it if there is any warranty claim needed

 

[Chadders]

Thanks I’ll have to get a price from the dealer unfortunately they’re quite far away typical

 

[otherclive]

Thanks I’ll have to get a price from the dealer unfortunately they’re quite far away typical

I used a different Swift dealership for servicing compared to purchase, and they looked after my warranty for a new rear panel. I guess it all depends on the deanship as they dont get paid lots of dosh for warranty work. But there is nothing to stop you having it serviced by a local dealership for your make, and if warranty issues arise then you could then take it back to the supplying dealer.

 

[Chadders]

My situation is not typical although I bought the caravan from a private individual it was actually brand new as a competition prize and supplied by Marquis last November so still within the 2 year warranty. I’ve contacted Marquis to get them to change the ownership details with Adria but tbh Marquis have been pretty useless

 

[birdman101]

I looks as though you will have to test the waters with different dealers or independent workshops as who would be willing to carry out any warranty work if needed, if you give them the servicing work. As Marquis as the original supplier there contract is with the first owner. And as they are not transferring the ownership to you looks as though they are not prepared to take on any work as they are not obliged to do. I think you will probably have fingers crossed and hope there is nothing requiring attention evolves. My friend was in a similar position when he privately bought a 4 month old caravan from a seller who after one weeks use,decided it was not for them. Fortunately the problem he had was not major and only cost him under £1000.

 

[Chadders]

Marquis have said the warranty is valid irrespective of who the owner is as it’s currently under warranty with Adria. Reading the information on the Adria site the warranty is activated when it gets registered that it’s been sold by the dealership.
The only caviate is that it’s serviced annually by an appropriate person and technically the first service is due in the next few months.

 

[Hutch]

Last time I I had my caravan serviced it cost me £225 including the one shot wheel nut (2 off ), that was with a mobile AWS tech. North Bucks / South Northamptonshire.

 

[birdman101]

So was the competition run by Adria and Marquis only done the supplying on behalf of Adria. If this is the case you need confirmation from Adria that the warranty start date has been triggered and have a copy from them that you can produce to a UK service/ repair workshop.

 

[Chadders]

It was tv phone in competition it came with plastic tubs full of bedding duvets crockery place mats etc I think I’ll contact Adria as said Marquis haven’t been particularly helpful but did confirm that the warranty would have been activated by them. I have all the paperwork for it and Marquis in Surrey (I think) confirmed they supplied it new in November last year

 

[Martin_E]

AWS service providers https://www.approvedworkshops.co.uk/find-approved-workshop
can service Adria to maintain warranty, but make sure the update the service records with Adria, you might be able to send the service sheets in as well, I can’t remember.

 

[Mel]

Depends on Dealer or Mobile service engineer. If it is a brand new caravan I would advise to use the supplying dealer whilst it is still under warranty. Probably Dealer about £75 dearer than a Mobile engineer. but worth it if there is any warranty claim needed

If you use an AWS mobile technician and a warranty claim is necessary then if you have an AWS tech who is also approved by the manufacturer of the Caravan then they can submit a claim and undertake warranty work. For example a local Swift approved workshop sorted our cracked pano window via a warranty claim. Our previous experience of both servicing and warranty work by the supplying dealer was woeful. No way would I go near them again.
So check out all your local resources.
BTW The AWS tech we use charged us about £250 for a single axle service.

 

[Martin_E]

@Mel Adria try to look after their dealers, parts wise and warranty, I believe there are very few mobile/AWS that can do warranty (other than dealers that is)

 

[Dustydog]

Pandora’s box is opened.

Most AWS are mobile, some like my one does have an undercover workshop. He’s binning it this year as not worth having .

An under cover workshop is only necessary for the majority of structural repairs . Whilst not technically beyond most AWS engineers the warranty work for the manufacturers is poorly paid and not worth the investment.

The caravan industry really must be living in cuckoo land thinking the pittance they pay AWS and dealer engineers makes them enthusiastic 🙀

 

[Chadders]

This is from Adrias’ own warranty page on their website
4. The vehicle must undergo a full annual service and inspection, including a moisture survey, carried out, subject to paragraph 5 below, by an Authorised Adria Service Centre or by a service agent that is a member of the National Caravan Council’s Approved Workshop Scheme (AWS).

 

[Martin_E]

This is from Adrias’ own warranty page on their website
4. The vehicle must undergo a full annual service and inspection, including a moisture survey, carried out, subject to paragraph 5 below, by an Authorised Adria Service Centre or by a service agent that is a member of the National Caravan Council’s Approved Workshop Scheme (AWS).

Yes for servicing, AWS can do OEM warranty, Thetford, Dometic, Alde etc, the rest has to go back to dealer, unless you are extremely lucky and have an AWS/Adria service agent in your area, I knew of one but don’t know if he still does them for warranty